Frequently Asked Questions

Welcome to the Captain's Log! Here, we've compiled answers to the most common questions our crew members ask. Before you send a message in a bottle (or contact support), have a look here. You'll likely find the treasure you're seeking right away.

Account & Registration

How do I create an account?

It's easy! Just head over to our registration page and fill out the short form. You'll need to provide some basic details to comply with UKGC regulations, and you'll be ready to play in minutes.

I forgot my password. What do I do?

Don't worry, it happens to the best of us. On the login page, click the "Forgot Password?" link. We'll send a secure reset link to your registered email address.

Why do I need to verify my account?

Account verification (KYC) is a legal requirement from the UK Gambling Commission. It helps us confirm you are over 18 and ensures a secure gaming environment for everyone by preventing fraud.

Bonuses & Promotions

How do I claim my welcome bonus?

You can claim your welcome bonus when making your first qualifying deposit after registering. If a bonus code is required, you can find it on our promotions page and enter it in the cashier.

What are wagering requirements?

A wagering requirement is a condition on a bonus that requires you to bet the bonus amount a certain number of times before winnings can be withdrawn. For example, a £10 bonus with a 40x requirement means you must place £400 in bets.

Payments & Withdrawals

What payment methods can I use?

We accept a variety of popular and secure UK payment methods, including Visa, Mastercard, PayPal, Skrill, and Neteller. All deposits are instant.

How long do withdrawals take?

We process withdrawals as quickly as possible. E-wallet withdrawals (like PayPal) are often completed within 12 hours. Card withdrawals typically take 1-3 business days to appear in your account, which is standard.

Games & Technical

Are the games fair?

Yes, absolutely. All our slots and table games are supplied by licensed, world-class providers. They use a certified Random Number Generator (RNG) to ensure every outcome is random and fair. This is regularly audited by independent bodies like eCOGRA.

Do you have a mobile app?

We do! We have a fantastic, fully-featured mobile app for both iOS and Android. It offers the best possible mobile experience. You can find more information on our app download page.

What if a game freezes mid-spin?

Don't panic. Our system records all gameplay. If a game freezes, simply close it and reload it. The game will either resume where it left off, or the bet will be voided and your stake returned to your balance if the outcome was not determined.