Contact Our Support Crew
Ahoy there! If you've run into a squall or just have a question for the captain, you're in the right place. Our dedicated support crew is on deck 24 hours a day, 7 days a week, ready to assist you with any query you might have. We're here to ensure your voyage with us is as smooth as possible.
Before you reach out, we recommend checking our comprehensive FAQ page. Many common questions about accounts, bonuses, and games are answered there.
How to Reach Us
We offer two primary channels for you to get in touch with us. Choose the one that best suits your needs.
| Contact Method | Availability | Best For |
|---|---|---|
| Live Chat | 24/7 | Urgent queries and quick questions. |
| 24/7 | Less urgent, complex issues or sending documents. |
Live Chat (Recommended)
For the fastest possible response, we highly recommend using our Live Chat service. You can access it by clicking the "Live Chat" icon on the bottom right of your screen when you are logged in. Our friendly support agents are standing by to provide real-time assistance, typically responding in under two minutes.
Email Support
If your query is less urgent or requires you to send attachments, email is a great option. Please send your questions to [email protected]. We aim to respond to all email enquiries within 24 hours.
To help us resolve your issue faster, please include the following information in your email:
- Your full name and username.
- A clear and detailed description of your issue.
- Any relevant screenshots, if applicable.
Mailing Address
For official correspondence only, you can reach our registered office at the following address. Please note that we cannot provide account support via postal mail.
Pirate Gaming Group Ltd.
123 Pirate's Way
London, UK
SW1A 0AA